Incident Reporting/Reporting Analytics Consultant
Company: Samson Software Solutions, Inc
Posted on: January 22, 2023
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Position: Reporting Analytics Consultant- ITIL Certified Pref
Location: Normal, IL (Onsite)
- MS Office application(Advance Excel, word and PPT)
- Ticketing Tool : ServiceNow, Dashboard creation, report
- Power BI Added advantage.
- Excel Macro
- Good knowledge in Service level metrics
- ITIL Reporting knowledge
Roles and responsibilities:
To create reports / download the reports from Service Now.
Audit the incident and task request on daily basis and update in
the tracker and send it to your reporting manager. You need to
audit minimum 30 tickets/task per Day without fail.
Audit accuracy is very important because based on your tracker HCL
team leads address to their team member.
To understand KPI/PI metrics for all the teams
Sending all the daily operational report to internal HCL teams and
connect with all team leads in ops call to get the inputs
Preparing weekly deck and support internal teams by providing
additional data points.
Supporting Monthly operational pack preparation
Coordinate with internal team/team leads to get the data as and
when you need.
To maintain all the records in safe mode and provide to management
You must know all the excel formula and prepare a report
independently based on management requirement.
Create a reporting process manual and maintain the same with
amendments if done.
Complete all compulsory training on time and show willingness to
learn any additional technology as applicable.
Thanks & Regards,
Samson Software Solutions Inc.
Contact No. (970) 293-5321 (C)
Certified Minority and Women Based Enterprise
Certified Small Business Enterprise
Top 100 Diversity Owned Businesses in New Jersey
Keywords: Samson Software Solutions, Inc, Normal , Incident Reporting/Reporting Analytics Consultant, Advertising , Normal, Illinois
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