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Incident Reporting/Reporting Analytics Consultant

Company: Samson Software Solutions, Inc
Location: Normal
Posted on: January 22, 2023

Job Description:


Hope you are doing well!
Position: Reporting Analytics Consultant- ITIL Certified Pref

Location: Normal, IL (Onsite)


  • MS Office application(Advance Excel, word and PPT)
  • Ticketing Tool : ServiceNow, Dashboard creation, report creation.
  • Power BI Added advantage.
  • Excel Macro
  • Good knowledge in Service level metrics
  • ITIL Reporting knowledge

    Roles and responsibilities:

    To create reports / download the reports from Service Now.

    Audit the incident and task request on daily basis and update in the tracker and send it to your reporting manager. You need to audit minimum 30 tickets/task per Day without fail.

    Audit accuracy is very important because based on your tracker HCL team leads address to their team member.

    To understand KPI/PI metrics for all the teams

    Sending all the daily operational report to internal HCL teams and connect with all team leads in ops call to get the inputs required.

    Preparing weekly deck and support internal teams by providing additional data points.

    Supporting Monthly operational pack preparation

    Coordinate with internal team/team leads to get the data as and when you need.

    To maintain all the records in safe mode and provide to management whenever approached.

    You must know all the excel formula and prepare a report independently based on management requirement.

    Create a reporting process manual and maintain the same with amendments if done.

    Complete all compulsory training on time and show willingness to learn any additional technology as applicable.

    Thanks & Regards,

    Sarishti Gautam

    Samson Software Solutions Inc.

    Contact No. (970) 293-5321 (C)

    Certified WBENC
    Certified Minority and Women Based Enterprise
    Certified Small Business Enterprise
    Top 100 Diversity Owned Businesses in New Jersey

Keywords: Samson Software Solutions, Inc, Normal , Incident Reporting/Reporting Analytics Consultant, Advertising , Normal, Illinois

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