Front Office Manager
Company: Bloomington-Normal Marriott Hotel & Conference Cen
Location: Normal
Posted on: March 20, 2023
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Job Description:
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
-Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
associates.
Hotel:
Normal Marriott
Front Office Manager
Full time
Grow your career in hospitality with Marriott Hotel and Conference
Center located in Normal, Illinois! It is our pleasure and
commitment to foster an environment of mutual respect, inclusion of
all cultures, collaborative teamwork, and create a sense of
belonging for all associates. We strive to be better today than we
were yesterday through our perseverance. We encourage innovation by
listening to our associates. We are sincerely passionate about
creating a lasting and memorable associate experience, each and
every day. We recognize and reward associates that provide
excellent service that exceed our guests expectations during their
stay.
Normal Marriott offers a comprehensive total compensation package
that includes competitive wages, free parking, hotel discounts, a
variety of health insurance options, dental, vision, short and long
term disability, accident and critical illness insurance, health
savings account, flexible spending accounts, employer paid life
insurance, paid sick time off, vacation time off, paid floating
holidays, and a 401k retirement plan with an 50 % employer
match.
Come join us today to start your hospitality career!
What You Will Do:
The primary purpose of the Front Office Manager is to ensure an
exceptional guest experience while ensuring all standard operating
procedures pertinent to the Front Office Department (including
brand and Atrium specific) are being followed.
Work Performed:
The Front Office Manager will be tasked with the following duties,
responsibilities, and assignments:
- Manage direct reports by ensuring Associates understand
employment practices, recommending employment decisions and
corrective action, supporting performance management, and
implementing discipline
- E nsur e that Associates are meeting guest needs and
appropriately responding to any guest concerns and escalating as
appropriate ;
- Creat e a best-in-class guest experience by engaging with guests,
providing friendly courteous service, anticipating guest needs,
increasing guest loyalty, and maintaining relationships;
- Coordinat e activities with other departments to ensure that
services are provided in an efficient and timely manner ;
- Ensur e financial goals of the department and the hotel are being
met by managing labor costs; controlling expenses for supplies and
equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the
hotel is achieving Cleanliness A ssured S tandards ;
- Evaluat e and recommend revenue driving initiatives and monitor
revenue performance ;
- Recommend and implement approved changes that could improve
service and increase operational efficiency ;
- Ability to serve as Manager on Duty; and
- Any and all other work as required to complete the primary
purpose of the position.
Keywords: Bloomington-Normal Marriott Hotel & Conference Cen, Normal , Front Office Manager, Executive , Normal, Illinois
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