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Medical Office Representative 1 - CCIN

Company: Carle Health
Location: Normal
Posted on: January 20, 2023

Job Description:

Position Summary:

The Medical Office Rep 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, patient appointment scheduling and chemotherapy treatment scheduling. This employee also maintains department patient care supplies, ensures timely flow of patients, and assists physicians, advance practice providers, and nurses to provide optimal care to patients and families. Conveys a positive image and provides information to ensure patient's needs are met.


H.S. Diploma/GED

Basic Life Support (BLS) within 30 days.

Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment. Other experience will be taken into consideration. Previous work experience in medical office setting preferred.


  • Successful completion of medical terminology course.

    Strong communication skills; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; is creative, innovative, problem-solver and effective at leading change. Must be able to work independently as well as function as part of the clinic team. Interpersonal skills necessary to deal effectively with staff members, regulatory agencies, and officials when conducting safety inspections

    Essential Functions:

    • Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
    • Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
    • Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
    • Trained or competent to initiate and secure prior authorizations as needed.
    • Ability to build and maintain EPIC schedules. Manage provider or department schedules: rescheduling patients, holding providers time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.
    • Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
    • Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
    • Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
    • Assist with in office procedures per department needs.
    • Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking
    • Assist with physical forms, DME forms as assigned. Assists with registration, reception, and data entry.
    • Maintains files for patients and clients.
    • Assists with follow up calls, inventory of supplies, and other administrative reports.
    • Ability to schedule chemotherapy treatments according to physician's orders.
    • Maintains confidentiality and adheres to HIPAA regulations.
    • Supports policies, procedures, guidelines, and standards of the Carle Health System.
    • Enhances professional growth and development by accessing educational programs, job related literature, in-service meetings, and workshops/seminars.
    • Serves as a role model by conducting self in a responsible, professional manner.
      • Performs health screenings, POC testing, health education, and other medical assistant duties specific to the clinic.
      • Answers all incoming calls to the clinic to assist in patient care.
      • Collects vitals and rooms all patients that attends the clinic in a timely manner.
      • Assists with preparing the rooms for clinic patient visits.
      • Assists the physician as needed pertaining to patient care.

        We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information:

        Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.

Keywords: Carle Health, Normal , Medical Office Representative 1 - CCIN, Healthcare , Normal, Illinois

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