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Patient Access Specialist - Urology (Bloomington)

Company: Springfield Clinic
Location: Normal
Posted on: January 23, 2023

Job Description:




The Patient Access Specialist is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Job Relationships Reports to the Operations Manager Principal Responsibilities


  • Answer all incoming calls, identify the need of the caller and take messages as required.
  • Check patients in, verify patient information and update information/register new patients as needed.
  • Collect co-pay and/or payment at time of service as required.
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
  • Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.
  • Request future charts, add ons, stat, etc. Pull charts in office if required.
  • Compile office charts for appointments one day in advance.
  • Document patient requests to the office nurse through EHR.
  • Work Televox reports specifically for assigned provider / provider group.
  • Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group.
  • Work the Access Center Task list for assigned provider / provider group.
  • Maintain knowledge or experience in billing and insurance principles / practices.
  • Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
  • Adhere to patient service standards.
  • Maintain a positive attitude and professional behavior in associations with patients and employees.
  • Responsible for continuing education and adhering to appropriate workflow processes.
  • Report any workflow problems/complaints to the Manager.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.
    Education/Experience

    • High School graduate or GED required.
    • A minimum of one (1) year of medical office and/or phone experience preferred.
      Knowledge, Skills and Abilities

      • Proficient and accurate typing skills required.
      • Knowledge of medical terminology is preferred.
      • Deductive reasoning.
      • Ability to work under pressure with accuracy.
      • Excellent attendance in previous work environment.
      • Demonstrates intermediate computer skills and knowledge of computer software programs.
      • Effective verbal, written and interpersonal communication skills.
        Working Environment

        • Office type environment requiring extended periods of sitting.
          PHI/Privacy Level HIPAA1


Keywords: Springfield Clinic, Normal , Patient Access Specialist - Urology (Bloomington), Healthcare , Normal, Illinois

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