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Front Office Supervisor

Company: Courtyard Bloomington Normal
Location: Normal
Posted on: December 4, 2019

Job Description:

JOB SUMMARY The Front Desk Supervisor coordinates the front office activities of the hotel and provides support to the General Manager. JOB DUTIES & RESPONSIBILITIES --- Responsible for completing required franchise and TMI standards training and staying current on all updates/changes to standards, policies, and processes. --- Directly supervises or assists in the supervisory function of 1-5 front desk employees in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. --- Provides training to front office staff as directed by Management. --- Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies and established operating procedures. --- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing. --- Performs functions of Guest Service Agent as scheduled by Management. --- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards. --- Corresponds with group and travel agents to answer special requests for rooms and rates. --- Assists with sales and marketing efforts as directed. --- Answers inquires pertaining to hotel policies and services. --- Performs functions of the General Manager in their absence. --- Assists General Manager in conducting staff meetings. --- Other duties as assigned.

Keywords: Courtyard Bloomington Normal, Normal , Front Office Supervisor, Hospitality & Tourism , Normal, Illinois

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