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Guest Service Representative

Company: Schulte Companies
Location: Normal
Posted on: November 18, 2021

Job Description:

Job DescriptionJOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank - count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management Maintains front desk area to be clean and organized Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data Follows through and feels ownership of guest requests Resolves guest complaints in a professional and efficient manner Actively participates in Front Desk upsell program Always retrieve necessary identification documents and form of payment upon guest arrival Other duties as assignedEDUCATION AND EXPERIENCE Prior Customer Service Experience High School Diploma/GEDKNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills

Keywords: Schulte Companies, Normal , Guest Service Representative, Hospitality & Tourism , Normal, Illinois

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