Guest Service Representative

Company: Schulte Companies
Location: Normal
Posted on: January 11, 2022

Job Description:

Job Description
JOB DUTIES AND RESPONSIBILITIES
Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
Reviews arrival list daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank - count bank at beginning and end of shift.
Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
Maintains front desk area to be clean and organized
Assisting with lobby activation as needed
Utilize proper procedures when handling guest PPI data
Follows through and feels ownership of guest requests
Resolves guest complaints in a professional and efficient manner
Actively participates in Front Desk upsell program
Always retrieve necessary identification documents and form of payment upon guest arrival
Other duties as assigned
EDUCATION AND EXPERIENCE
Prior Customer Service Experience
High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills

Keywords: Schulte Companies, Normal , Guest Service Representative, Hospitality & Tourism , Normal, Illinois