Shift Lead
Company: WALGREENS
Location: Bloomington
Posted on: April 17, 2024
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Job Description:
Job Summary: Opens and closes the store in the absence of store
management, including all required systems startups, required cash
handling, and ensuring the floor and stock room are ready for the
business day. Responsible for opening back door of store for
deliveries. Completes product returns, order voids, customer
refunds, cash drops to the safe, and provides change as requested
to cash registers. Models and delivers a distinctive and delightful
customer experience. Job Responsibilities: Customer
ExperienceEngages customers and patients by greeting them and
offering assistance with products and services. Resolves customer
issues and answers questions to ensure a positive customer
experience. Models and shares customer service best practices with
all team members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
satisfied, etc.). OperationsResponsible for holding store keys to
open and close without management as necessary. Assists with and
coaches other team members to work with warehouse and vendor
ordering process as the orders are created, reviewed, and received,
including opening the backdoor for vendor deliveries. Responsible
and accountable for registering all related sales on assigned cash
register, including records of scanning errors, price
verifications, items not on file, price modifications, and voids.
Assists manager or assistant store manager in reviewing order
exceptions on order release day and assists in reverse logistics
(e.g., 1506, returns, empty package). Assists manager or assistant
store manager in evaluating and developing displays, including
promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions. Maintains accurate inventory
counts; maintains the accuracy of on-hand quantities including, but
not limited to, basic departments, stockroom, and overstock
locations. Assist with ensuring the Outdate program is followed
with team members. Responsible for basic department pricing and
making daily price changes; ensures proper signage is displayed at
the store to support accurate pricing of products. Ensures any
additional pricing tasks related to local regulations and/or
regulatory compliance programs are completed accurately and within
the required time frame. Assist with bookkeeping activities,
including cash report, cash counts, ledgers, and bill payment as
necessary or as requested. Assists with exterior and interior
maintenance by ensuring clean, neat, orderly store condition and
appearance, including requesting store or system repairs as
required in manager absence, or as requested by manager. Assists
with separation of food items (e.g., raw foods from pre-cooked) and
product placement as specified by policies/procedures (e.g., raw
and frozen meats on bottomshelves). For consumable items, assists
in stock rotation, using the first in, first out method and restock
outs. Supports execution of Pickup program. Has working knowledge
of store systems and store equipment. Assist at Pharmacy out window
as requested in states where allowed without licensure,
certifcation, or registration, or have met the requirements for
licensure, certification or registration by state Boards of
Pharmacy in states that require such. Ensures compliance with state
and local laws regarding regulated products (e.g., alcoholic
beverages and tobacco products). Responsible for bag checks of team
members before leaving the store. Complies with all company
policies and procedures; maintains respectful relationships with
coworkers. Completes special assignments and other tasks as
assigned. Training & Personal DevelopmentAttends training and
completes PPLs requested by Manager. CommunicationsServes as a
liaison between management and non-management team members by
communicating assigned tasks to team members when store management
is not present. Reports disciplinary issues and customer complaints
to management. Basic Qualifications One year of prior leadership,
supervisory, or retail key holder work experience. Must be fluent
in reading, writing, and speaking English. (Except in Puerto Rico)
Willingness to work flexible schedule, including evening and
weekend hours. Preferred Qualifications Prefer the knowledge of
store inventory control. Obtains and maintains valid PTCB or ExCPT
certification or pharmacy license as required by state. The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records. An Equal Opportunity Employer, including
disability/veterans. The actual compensation that you will be
offered will depend on a variety of factors including geography,
skills and abilities, education, experience and other relevant
factors. This role will remain open until filled. To review
benefits, please click here jobs.walgreens.com/benefits. If you are
applying on a job board or unable to click on the link, please copy
and paste this URL into your browser jobs.walgreens.com/benefits
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Keywords: WALGREENS, Normal , Shift Lead, Hospitality & Tourism , Bloomington, Illinois
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