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Manufacturing Technical Support Engineer

Company: Motion Recruitment
Location: Normal
Posted on: November 16, 2021

Job Description:

Our client, an electric vehicle company, is actively looking for a Manufacturing Technical Support Engineer to join their team in Normal, IL! This role will be onsite so local candidates are required.
***This is a 6 month initial contract with the opportunity to extend or convert***
This Manufacturing Technical Support Engineer will act as the initial point of contact for internal Manufacturing IT system related concerns from internal employees. This person must have experience troubleshooting various Manufacturing applications including MES and other quality tools!

  • Create helpdesk tickets and respond in a timely manner to email and phone call requests for technical assistance
  • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
  • Calmly provide conflict resolution and navigate frustrated customer situations
  • Troubleshoot various Manufacturing applications including MES and other quality tools
  • Attend meetings with clients to analyze, troubleshoot and diagnose problems
  • Detail these issues and propose system or business improvements to mitigate future occurrences
  • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates
  • Assist management in creating training materials
  • Organize and file technical support documentation and instructional guides for future reference
  • Escalate complex issues to level 3 when needed
  • Drive incident cycle time reduction through prompt responses to issues, detect reoccurring issues, and drive incident investigations
  • Be available and willing to work overtime and on weekends occasionally
    Desired Skills & Experience
    • College, University, or equivalent Degree in Information Technology, Business, Manufacturing, Industrial, or Engineering is required
    • 1-3 years of experience in Manufacturing application support
    • Knowledge of Rockwell MES is a plus
    • General understanding of conventional Manufacturing applications and IT system communication methods (which includes network architecture, file drop, XML, and TCP/IP communication protocols)
    • Experience with SQL is required
    • Ability to understand complex automated systems
    • Understand the ISA-95 standard for production automation
    • Strong communication skills are a must
      Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Keywords: Motion Recruitment, Normal , Manufacturing Technical Support Engineer, IT / Software / Systems , Normal, Illinois

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