Customer Operations Lead

Company: viaPhoton
Location: Naperville
Posted on: January 14, 2026

Job Description:

Job Description Job Description About viaPhoton viaPhoton is a rapidly scaling fiber solutions provider, growing revenue 4× in the last year as we help build next-generation AI infrastructure. Our technology, manufacturing expertise, and service levels enable hyperscalers and data centers to deploy faster and more reliably. We combine advanced manufacturing with a customer-obsessed operating model to deliver exceptional speed and flexibility. Why This Role Matters You are the connective tissue between our customers, our brand, and our manufacturing and shipping operations. Your actions directly shape how customers experience viaPhoton — clarity, trust, speed, and delivery. Your communication, coordination, and follow-through drive our operational performance and our reputation in the market. What This Role Really Is The internal quarterback for customer delivery and communication A detail-intensive problem-solver who keeps parallel workstreams aligned A systems thinker who learns new systems quickly — including our ERP and internal software — and is comfortable making sense of imperfect or evolving data in Excel What You Will Do Own the full customer lifecycle: onboarding ? quoting ? production ? delivery Maintain clean, structured communication across Slack, email, and phone Build clear timelines, expectations, and proactive updates Translate customer needs into concrete internal tasks and follow-ups Coordinate with sales, engineering, operations, and logistics Track orders, SLAs, and risks; escalate when needed Bring clarity and structure to fast-moving customer and internal workflows Maintain accurate data and workflow updates in our ERP and internal tools What You Will Bring Exceptional written verbal communication Strong attention to detail and organizational discipline Customer-first judgment with practical decision-making Confidence navigating multi-party communication Comfort working quickly and accurately in high-change environments Ability to unlearn bureaucracy and adopt simpler, faster habits High agency, strong work ethic, and follow-through Experience in operations-heavy customer roles preferred Career Growth at viaPhoton We invest in high performers. One of our former Customer Operations Leads is now on a management trajectory, and we actively open new paths as the company scales. Our Core Values Fearless Innovation — pursue better, challenge norms Forward Together — win as one team Integrity Over Everything — do what’s right Nimble, Always — move fast without sacrificing quality Be The Bar — set the standard through excellence Who We Are We work in a way that reflects who we are at our core: New, not inexperienced Driven, not pushy Simple, not boring Fast, not reckless Purposeful, but flexible Debate, not conflict Confess, not deny Confident, but humble Giving credit over receiving it Open, but focused Fun, not unreliable Team players, not selfish Innovators, not experimenters What We Offer ???? Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology . ???? Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard. ???? Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected. ????? Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion ???? 401(k) Match – We offer company match to help you plan for your future. ???? Benefits Overview To view our comprehensive benefits package CLICK HERE Ready to Build the Future? Apply now

Keywords: viaPhoton, Normal , Customer Operations Lead, IT / Software / Systems , Naperville, Illinois