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Information Technology Support Associate

Company: Illinois State University
Location: Normal
Posted on: May 16, 2019

Job Description:

Request/Posting Number 0712016 Classification Title Information Technology Support Associate Working Title Systems Support Associate II Job Class 005032 Type of Position Civil Service Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100 Representation: Non-Union Department Student Affairs Information Technology - 02110000 Job Category Staff General Summary The Systems Support Associate II is a member of the technical team that supports the systems within the division of Student Affairs and provides technical expertise to other areas inside the department of Student Affairs Information Technology. The individual in this role will be instrumental in provisioning new services in a standards-based and consistent manner, ensuring the robustness and reliability of the given service. Additional Information: Required Qualifications 1. High School graduation or equivalent. 2. Any combination totaling two years from the following categories: a) progressively more responsible work experience in IT-related profession b) college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: --- 60 semester hours or Associate's Degree equals one year --- 90-120 semester hours or Bachelor's Degree equals two years 3. Two years of Information Technology work experience. 4. Certified in ITIL Foundations, or the ability to complete certification within 6 months of employment. 5. Demonstrated ability to follow established procedures, even in a high-pressure situation. 6. Demonstrated ability to interact and work effectively in a team environment. 7. Demonstrated ability to identify and resolve technical problems. 8. Excellent judgment and decision-making skills. 9. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Desired Qualifications: 1. Bachelor's degree or higher. 2. Two years demonstrated experience in the support of line of business applications, servers, systems, devices, and the configuration of Microsoft OS endpoints or servers using automated and repeatable methods. 3. Two years demonstrated experience using PowerShell to perform and automate day to day tasks. 4. Demonstrated ability to multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities. 5. Experienced with database technologies including management of SQL Server and the ability to construct SQL queries. 6. Ability to oversee and coordinate activities of user groups. 7. Ability to work effectively with external vendors, ensuring that the university interests are protected. Necessary Licenses/Certifications/Degrees Hiring Rate/Range $52,000-$57,000 annually Stipend: Work Hours Core working hours are Monday-Friday 8:00 am-4:30 pm, with some evening and weekend work required Proposed Starting Date: June 2019 Posting date 05-09-2019 Closing date 05-20-2019 Special Instructions to Applicants For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application NOT the resume/cover letter, will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Required documents include a cover letter, resume and a reference list of at least three professional references including name/title/contact information (phone number and email). You must attach the required documents at the time of application. The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided after the position is filled. Copies of transcripts (may be unofficial) must be submitted by deadline date in order to receive full consideration for this position. Transcripts may be submitted on-line or to the address/fax listed below. You may also upload ITIL certification (if applicable) in "Optional Documents" section. Other documentation such as DD214 paperwork must be faxed, mailed, or delivered to Human Resources prior to the closing of the posting in order to receive the maximum eligible points: Fax: 309.438.0011, Attn: Brandy O'Grady Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 Please monitor your e-mail for changes to your application status. Illinois State University is an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311. Contact Information Brandy O'Grady Human Resources 309-438-8317 blogradilstu.edu Departmental Homepage https://studentaffairsit.illinoisstate.edu Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting". Resume/C.V. Cover Letter Reference List Optional Applicant Documents Certification of Retirement Annuity (required for SURS annuitants only) Transcript 1 Transcript 2 License 1 License 2 Civil Service Test 5032-Information Technology Support Associate Physical Requirements: Must be able to complete the following with or without a reasonable accommodation: 1. Ability to work for extended periods at computer workstation. 2. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse). 3. Ability to distinguish colors on a monitor. 4. Ability to maintain a high level of communication with all constituencies. Quicklink www.jobs.ilstu.edu/applicants/Central?quickFind77439

Keywords: Illinois State University, Normal , Information Technology Support Associate, IT / Software / Systems , Normal, Illinois

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