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Desktop Administrator

Company: Altair Engineering
Location: Normal
Posted on: January 8, 2021

Job Description:

Transforming the Future with Convergence of Simulation and DataDesktop AdministratorJob Summary:Our client in Normal, IL is looking for a Desktop Administrator. This is a contract position.What You Will Do:

  • Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications
  • Perform "root cause analysis" when the Service Desk escalates problems/tickets - ensure that process or configuration changes are communicated to the responsible parties
  • Provide primary support and configuration changes to functional systems deployed across the company
  • Help develop IT tools and processes to promote efficient and effective end user support practices
  • Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate
  • Set up new user accounts and workstations
  • Teach new employees basics around relevant IT systems
  • Deploy, maintain and support office technology - such as printers, video conference units, digital whiteboards
  • Collaborate with remote IT team members to build and maintain positive, productive team relationships
  • Develop positive relationships with the business and other functions involved in downstream technical processesWhat You Will Need:Basics:
    • At least 3 years of relevant work experience required
    • Strong written and verbal communication skills are a must
    • Tech Savvy - Ability and passion for learning new technology and tools
    • Passion for Customer Support - A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner
    • Prioritization Skills - The ability to analyze support requests, and prioritize them based on impact
    • Discipline - The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication
    • A Teacher - Able to teach end users about IT technologies or solutions to their issues in an easy to understand way
    • Self-Starter - The ability to actively look for effective tasks to complete in times of low tickets
    • High school education requiredPreferred:
      • IT certifications or higher educationHow You Will Be Successful:
        • Envision the Future
        • Communicate Honestly and Broadly
        • Seek Technology and Business "First"
        • Embrace Diversity and Take RisksWhat We Offer:
          • Competitive Salary
          • Comprehensive Benefit Package
          • 401(k) with matching contributions
          • Paid Time Off
          • Employee Discounts
          • Free training on all Altair productsWhy Work with Us:Altair is a global technology company that provides software and cloud solutions in the area of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.comReady to go? #ONLYFORWARDAt our core we are explorers; adventures; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and unchartered waters, we dive headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrations a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.

Keywords: Altair Engineering, Normal , Desktop Administrator, Other , Normal, Illinois

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