Client Service Specialist

Company: Absolute Beauty Llc
Location: Normal
Posted on: January 9, 2021

Job Description:

Duties and Responsibilities

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  Create a GLAMOUR Experience for every customer
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    Greet all customers entering the store with the appropriate Beauty Brands greeting.
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    Promote the Take Ten program with every customer.
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    Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
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    Follow company policies
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    Meet attendance, punctuality, and required work guidelines.
  • 
    Perform store operations procedures with accuracy.
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    Complete all required projects (as assigned by management) on time and with accuracy.
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    Support an accurate inventory process.
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    Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
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    Answer the phone with the Beauty Brands greeting by the third ring.
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    Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using "just one more" program.
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    Attend a required number of Education classes (as directed by manager).
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    Ensure that store safety and security measures are being followed.
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    Attend scheduled store meetings.
  • 
    Follow the client experience guidelines, as it applies to the position.
    Prerequisites
    • 
      Strong customer service, communication, and interpersonal skills
    • 
      Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies
      Physical Job Requirements
      • 
        Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.
      • 
        Product receiving and preparation - opening and lifting boxes; carrying products.
      • 
        Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.
      • 
        Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

Keywords: Absolute Beauty Llc, Normal , Client Service Specialist, Other , Normal, Illinois