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Client Service Specialist

Company: Absolute Beauty Llc
Location: Normal
Posted on: January 9, 2021

Job Description:

Duties and Responsibilities


  • Create a GLAMOUR Experience for every customer

    • Greet all customers entering the store with the appropriate Beauty Brands greeting.

    • Promote the Take Ten program with every customer.

    • Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.

    • Follow company policies

    • Meet attendance, punctuality, and required work guidelines.

    • Perform store operations procedures with accuracy.

    • Complete all required projects (as assigned by management) on time and with accuracy.

    • Support an accurate inventory process.

    • Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.

    • Answer the phone with the Beauty Brands greeting by the third ring.

    • Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using "just one more" program.

    • Attend a required number of Education classes (as directed by manager).

    • Ensure that store safety and security measures are being followed.

    • Attend scheduled store meetings.

    • Follow the client experience guidelines, as it applies to the position.
      Prerequisites

      • Strong customer service, communication, and interpersonal skills

      • Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies
        Physical Job Requirements

        • Assisting in inventory - requires bending, stretching to reach shelves, and lifting merchandise.

        • Product receiving and preparation - opening and lifting boxes; carrying products.

        • Merchandising product - requires bending, stretching to reach shelves, and lifting products and fixture shelves.

        • Daily cleaning - wiping down shelves, windows and counters; sweeping, vacuuming, mopping, changing light bulbs, standing on a ladder.

Keywords: Absolute Beauty Llc, Normal , Client Service Specialist, Other , Normal, Illinois

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