Rivian is on a mission to keep the world adventurous forever.
This goes for the emissions-free Electric Adventure Vehicles we
build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never
simply accepting what has always been done. We reframe old
problems, seek new solutions and operate comfortably in areas that
are unknown. Our backgrounds are diverse, but our team shares a
love of the outdoors and a desire to protect it for future
We operate development centers in Plymouth, Michigan; Southern
California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo
Alto); Vancouver, British Columbia; and Surrey, England; as well as
a manufacturing facility in Normal, Illinois.
Customer Service is at the forefront of how we create intuitive,
innovative, and beautiful moments that our customers will love. We
will serve as the customer's guide through the purchasing process,
from configuration to delivery and beyond. The focus will be to
help customers seamlessly purchase vehicles while allowing them to
choose their own adventure through the Rivian ecosystem. In this
role, you will be dedicated to supporting assigned customers for
their entire journey with Rivian and beyond. Your day to day
responsibilities will include supporting customers through phone,
email, chat, and SMS. We're looking for someone who loves people
and is excited to take every opportunity to over-deliver when it
comes to delighting and interacting with our community.
You will manage all product and event inquiries, Gear Shop
Orders, Pre-Orders, Configuration, Rivian Retail Store Support,
Test Drive Scheduling and additional scope as assigned.
Support Customer Service team efforts to build meaningful
engagement with the Rivian community.
Educate. We are introducing products that challenge what people
believe to be possible. This requires us to breakdown complex ideas
into something easy to understand and fun to read.
Think strategically and creatively trouble shoot.
- Pay close attention to customer sentiment.
- Must be bilingual in French and be able to speak, write, and
understand French at a native level
3-5 years' experience providing outstanding customer service
1-year experience in a call center environment preferred but not
Account management or dedicated customer service experience
Experience using CRM, Salesforce is a plus
Ability to multi-task while providing exceptional quality of
Excellent written and verbal language skills in English,
additional languages a plus
Ability to learn quickly, thrive in a fast-paced environment and
adapt to changing timelines
Occasionally requires nights/weekend work
Ability to multi-task and navigate different work streams and
- Willing and able to work weekends and holidays with additional
flexibility during busier times of the year
Rivian is an equal opportunity employer and complies with all
applicable federal, state, and local fair employment practices
laws. All qualified applicants will receive consideration for
employment without regard to race, color, religion, national
origin, ancestry, sex, sexual orientation, gender, gender
expression, gender identity, genetic information or
characteristics, physical or mental disability, marital/domestic
partner status, age, military/veteran status, medical condition, or
any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is
accessible for persons with disabilities. If you have a disability
or limitation, such as those covered by the Americans with
Disabilities Act, that requires accommodations to assist you in the
search and application process, please email us at
We take your privacy seriously. For details please see our
Candidate Privacy Notice.