Corporate Warranty Coordinator - Normal, IL

Company: CIT Trucks
Location: Normal
Posted on: November 18, 2021

Job Description:

Overview: ABOUT USSince 1975, CIT Trucks, LLC has grown to become a full-line commercial truck dealership group representing Kenworth, Volvo, Mack, Isuzu, and Autocar product lines in 17 locations throughout Illinois, Missouri, and Indiana. Additionally, CITs subsidiaries, Central Truck Leasing and Central Truck Finance, offer equipment leasing and rental services as well as financial services.CIT is a growing company committed to providing the most effective solution for our customers critical transportation needs. Our enthusiastic, customer-focused employees are among the best and brightest and drive CITs reputation as one of the leading customer support organizations in the industry. We are dedicated to maintaining a work environment that promotes individual accomplishment and team success where every employee is valued for their contributions and are encouraged to achieve their full potential. BENEFITSCIT Trucks offers competitive wages and a complete benefit package including:Paid holidays and Paid Time OffChoice of three medical plans with prescription coverageHealth Savings Account and Flexible Spending AccountsDental InsuranceVision InsuranceShort and Long-Term Disability InsuranceLife Insurance401(k) Retirement Plan with an employer matchTraining opportunitiesOpportunities for advancement Responsibilities: The Warranty Coordinator will work under the direction of the Corporate Warranty Manager. The Warranty Coordinator will communicate with service managers, service writers, and other office employees. The successful candidate will have solid customer service skills along with the ability to problem solve and troubleshoot. Computer skillsand diesel technology knowledge is preferred.Additional jobresponsibilities will include:Process and file warranty claims with various manufacturers as instructed by the Warranty Manager.Review and clear all assigned warranty claims in pending status on a daily basis.Provide rapid response to various requests from manufacturers to ensure warranty claims are processed in a timely manner.Prepare all parts and core returns when requested by manufacturers. Post credits and warranty payments to the Warranty Receivables Schedule as needed. Reconcile the Warranty Receivable Schedule monthly.Assist with the follow-up of all unpaid claims as directed by the Warranty Manager.Close and post all warranty repair orders promptly.Coordinate with others in the department to troubleshoot as necessary. Complete Warranty trainingas required.Participate in proactive team efforts to achieve departmental and company goals. Manage time effectively and efficiently.Perform other duties as assigned. Qualifications: Must be at least 18 years oldHigh School Diploma or GED requiredAssociates Degree PreferredAutomotive experience or mechanical knowledge preferred Proficient personal computer skills including email, record keeping, routine database activity, word processing, spreadsheets, etc.Problem solving and multi-tasking skills are requiredSince 1975, CIT Trucks, LLC has grown to become a full-line commercial truck dealership group representing Kenworth, Volvo, Mack, Isuzu, and Autocar product lines in 17 locations throughout Illinois, Missouri, and Indiana. Learn more about us at cittrucks.com.Questions about this position? Please call (309) 445-8100.CIT Trucks is an Equal Opportunity Employer.

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