Front Desk Associate
Company: Bloomington-Normal Marriott Hotel & Conference Cen
Location: Normal
Posted on: November 22, 2021
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Job Description:
Primary Purpose:
The primary purpose of the Front Desk Associate is to ensure that
guests have an excellent hotel experience through greeting them,
processing check-ins and check-outs, issuing room keys, answering
questions, and addressing guest requests.
Work Performed:
The Front Desk Associate will be tasked with the following duties,
responsibilities, and assignments:
- Check-in and check-out guests;
- Respond to guest inquiries and requests and resolve guest issues
in a timely, friendly and efficient manner ;
- Answer inquires pertaining to hotel services, registration,
shopping, dining and travel directions;
- Handle cash and credit card transactions and process guest
accounts ;
- As needed, fulfill all job responsibilities expected of Shuttle
Driver and Concierge Attendant;
- Ensure proper disinfecting/sanitization/cleaning of shuttles,
front drive, and lobby;
- Print and distribute Daily Event Sheet, door signs, and reader
board signs;
- Fax and make copies for guests, along with other services of the
Business Center ;
- Arrange for sending and receiving of packages;
- Follow all company and safety and security policies and
procedures; report accidents, injuries and unsafe work conditions
to management; complete safety training and certifications ;
and
- Any and all other work as required to complete the primary
purpose of the position.
Keywords: Bloomington-Normal Marriott Hotel & Conference Cen, Normal , Front Desk Associate, Other , Normal, Illinois
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