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Customer Service Assistant

Company: Illinois State University
Location: Normal
Posted on: January 9, 2022

Job Description:

Job No: 512694 Work Type: On Campus Location: Normal, Illinois Title: Customer Service Assistant Department: Alumni Engagement General SummaryThis position serves as the initial contact with the Alumni Engagement office by answering and dispersing phone calls into the unit and by greeting alumni and visitors to the office.This position also serves as the event registrar and assists alumni, donors and friends of the University as they inquire about and register for alumni activities.This position works closely with professional staff in all phases of the event and program planning process including marketing, development and management of guest lists, participant inquiries, and pre-event arrangements. This staff member is required to apply general office knowledge to work independently on tasks involving Word processing, use of databases, and interactions pertaining to alumni events. Required Qualifications1. High school graduation or equivalent 2. Any combination totaling 18 months from the following categories: (a) responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience or (b) college coursework as measured by the following conversion table or its proportional equivalent: - 30 semester hours equals 1 year (12 months) - 60 semester hours equals 2 years (24 months) Desired Qualifications1. Familiarity with Illinois State University's traditions, major programs, and internal departments (i.e. able to respond to alumni questions and appropriately refer guests to campus resources). 2. Outstanding interpersonal skills, enjoys interacting with alumni and University constituents whether in person or on the phone (this is an absolute MUST as this position will be, in many cases, the first point of contact for our alumni). 3. Ability to effectively prioritize and complete work projects with little direction and frequent interruptions (i.e. front desk reception activity). 4. Ability to analyze work processes to better maximize technology solutions and improve work flow. 5. Excellent keyboarding, proofreading skills, filing/organizational ability, strong attention to detail, accuracy, and familiarity with office equipment are required for this position. Experience with Excel and Microsoft Word is required. 6. Candidate must be a self-starter, have ability to meet deadlines, possess good working habits and be able to interact well with persons from diverse backgrounds. Work Hours8:00am to 4:30pm, Monday through Friday. Some nights and weekends may be required. Functional ExpectationsMust be able to complete the following with or without a reasonable accommodation: 1. Effectively communicate on a daily basis. 2. Remain at a workstation for extended periods. 3. Move about in various locations across campus as needed to complete day-to-day work. Proposed Starting DateJanuary 2022 Salary Rate / Pay Rate$14.31 - $18.59 per hour Required Applicant DocumentsResume Cover Letter Reference List Writing Sample on topic of Customer Service PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply" Optional Applicant DocumentsTranscripts - See Special Instructions to Applications for additional options Certification of Retirement Annuity PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply" Special Instructions for ApplicantsPlease fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. Other documentation such as college transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214 may be faxed, mailed, delivered to Human Resources, or brought to the Civil Service exam in order to receive the maximum eligible points: Fax: 309.438.0011, Attn: Breanna Crippen Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status. Contact Information for ApplicantsBreanna Crippen Human Resources 309-438-8315 [bcpleseilstu.edu](mailto:bcpleseilstu.edu) Important Information for ApplicantsThis position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311. Application Opened: 12/17/2021 10:00 AM CST Application Closes: 01/07/2022 11:55 PM CST

Keywords: Illinois State University, Normal , Customer Service Assistant, Other , Normal, Illinois

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