Automotive BDC Call Center Representative
Company: Bloomington Normal Auto Mall
Location: Normal
Posted on: May 15, 2022
Job Description:
Job DescriptionLeader Automotive Group is a wholly-owned
subsidiary of AutoCanada, a publicly-traded company. Leader
Automotive is AutoCanada's first footprint into the U.S. market,
and we currently have 10 dealerships consisting of 23 different
franchises and approximately 800 employees. We have a strong
presence in the Chicagoland area, with 8 dealerships and 2 more
located in central Illinois. We are searching for talented
individuals as we begin a new and exciting legacy in the U.S.
market.Currently, we are searching for several Business Development
Center Representatives to join our business development team at our
Auto Mall located in Normal, IL. In this centralized setting, you
will be supporting more than one of our retail automotive
dealerships in the Central Illinois area. We are looking for an
eager and high-energy individual who has a passion for quality
customer service. We offer a competitive wage and an excellent
benefits package. Benefits
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization/stability
- Employee referral bonusesResponsibilities
- Handle incoming phone calls
- Responsible for upcoming Events
- Administer target emails, campaigns, and newsletters
- Handle lease returns and renewals
- Handle leads and appointment setting
- Conduct parts and service retention marketing
- Conduct internal CSI calls and emails
- Resolve and manage dealer's reputation issues
- Turnover deals that involve internet customers
- Provide updated marketing pricing data to management and other
staff members
- Set appointments for prospective and current customers to meet
with a member of the sales or service team
- Manage a high volume of customer inquiries through phone,
email, text/chat per sales and service
- Update client information in our CRM Report daily
- Follow-up with existing customers
- Follow-up with prospective customers
- Follow-up with missed/canceled customers
- Ensure Customer Satisfaction
- Product knowledge/function is critical with all the different
vehicles daily
- Maintaining daily contact target/appointment target
- Must be able to contribute to a positive team
environmentQualifications
- Successful Customer Care Representatives MUST have excellent
telephone skills.
- Self- Motivated and Energetic
- You, as the Representative, must have the ability to build
rapport with the customer instantly.
- A friendly/professional demeanor with excellent written and
oral communication skills
- You MUST enjoy the phone and have the willingness to help
customers overcome objections to set the appointment.
- Strong organizational skills with the ability to multitask and
meet daily goals
- Follow up with customers effectively
- Cold calling/Call center skills We are an equal opportunity
employer and prohibit discrimination/harassment without regard to
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: Bloomington Normal Auto Mall, Normal , Automotive BDC Call Center Representative, Other , Normal, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...