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Medical Office Representative - BMSO Medical Hills

Company: Carle Health
Location: Normal
Posted on: November 18, 2022

Job Description:

Position Summary:

The Medical Office Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in and check out, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met.


Previous public contact position/customer service, basic computer skills, and experience using fax machine, copier and other general office equipment.

Professional telephone etiquette and strong communication skills; observes high standard of confidentiality; ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent. Ability to take initiative to support the development and success of role and department.

Essential Functions:

  • Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
  • Updates EMR with patient information, including insurance and demographics.
  • Answers telephone, schedules accurately, collects pertinent information for visit, transfers appropriate calls to nurse.
  • Prepare and provide patient with required paperwork.
  • Proficient with insurance coverage rules that apply to eligibility, network coverage, and benefits.
  • Successful completion of insurance training and ongoing competency refreshers.
  • Collect co-pays/payments and provide patient with receipt.
  • Serves as a role model by conducting self in a responsible, professional manner.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. - For more information:

    Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted. With an approved exemption, healthcare workers must do weekly testing and verify a negative COVID-19 test.

Keywords: Carle Health, Normal , Medical Office Representative - BMSO Medical Hills, Other , Normal, Illinois

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