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Customer Service Representative

Company: Bratcher Heating and Air
Location: Normal
Posted on: November 25, 2022

Job Description:

We are looking for an ambitious new face to add to our team!

About Bratcher Heating and Air Conditioning:

We take great pride in servicing, maintaining, and installing residential and light commercial heating and air systems throughout Central Illinois since 1983. Bratcher's Heating and Air Conditioning is seeking a motivated person for our Customer Service Representative position. Come and join the area's premier Heating and Air Conditioning contractor!

_Summary of work_: Responsible for all customer service activities related to the service and sales department, to guarantee customer satisfaction. Fast paced environment at times requires you to excel under pressure.

What we expect of you:

* Provide superior service to our customers via Phone and in person
* Answering a multi-line phone system
* Assigning leads to our Comfort Advisors
* Dispatch calls
* Scheduling service appointments
* Dispatching service calls to appropriate service techs
* Assisting with over-the-counter sales
* Field customer complaints, referrals etc.
* Schedule and dispatch service contracts
* Apply service contract payments.
* *Multi-tasking*

Requirements:

- Excellent customer service

- Multitasking

- Basic computer skills

Excellent Benefits:

* *100% Company paid Health Insurance*
* 401k retirement plan with company contribution
* Free vision insurance
* Free life insurance
* Free dental insurance
* Paid Vacation
* Paid Holidays
* Profit Sharing
* Hours for the whole year
* Company provided training

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No nights
Supplemental pay types:
* Bonus pay

Application Question(s):
* Are you able to pass a full drug screening?

Experience:
* Customer Service: 5 years (Preferred)

Work Location: One location%58047475%

Keywords: Bratcher Heating and Air, Normal , Customer Service Representative, Other , Normal, Illinois

Click here to apply!

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