Front Desk Associate - AYS
Company: Bloomington-Normal Marriott Hotel & Conference Cen
Location: Normal
Posted on: January 21, 2023
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Job Description:
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
-Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
associates.
Hotel:
Normal Marriott
Front Desk Associate - AYS
Full time
Grow your career in hospitality with Marriott Hotel and Conference
Center located in Normal, Illinois! It is our pleasure and
commitment to foster an environment of mutual respect, inclusion of
all cultures, collaborative teamwork, and create a sense of
belonging for all associates. We strive to be better today than we
were yesterday through our perseverance. We encourage innovation by
listening to our associates. We are sincerely passionate about
creating a lasting and memorable associate experience, each and
every day. We recognize and reward associates that provide
excellent service that exceed our guests expectations during their
stay. Atrium Hospitality ranked #1 in customer satisfaction among
third-party hotel management companies in the J.D. Power's 2021
Third-Party Hotel Management Guest Satisfaction Benchmark. We are a
growing industry leading hotel management company where your
contribution leads to success for the company and growth
opportunities for you! We are located in the heart of Uptown
Normal, offering unparalleled access to many nearby attractions,
including Illinois State University, the Childers's Discovery
Museum and Anderson Aquatic Center.
Normal Marriott offers a comprehensive total compensation package
that includes competitive wages, free parking, hotel discounts, a
variety of health insurance options, dental, vision, short and long
term disability, accident and critical illness insurance, health
savings account, flexible spending accounts, employer paid life
insurance, paid sick time off, vacation time off, paid floating
holidays, and a 401k retirement plan with an 50 % employer
match.
Come join us today to start your hospitality career!
Pay Rate:
At Atrium Hospitality, we want our associates to have positive
experiences; and we strive to bring to life a culture that promotes
six simple values that drive us to be better for our associates and
our guests.
We are looking for a highly motivated individuals to join our Front
Desk team. The ideal candidate uses their engaging personality to
create a memorable first impression for our guests. While checking
in, registering guests, the Front Desk Agent is a source of
knowledge for the guest for everything about the hotel, its
amenities, and the local area.
If you enjoy engaging with people from all over the world and
making meaningful connections, as well as taking steps to "WOW"
people, we want you! This is a tremendous opportunity for a driven
person to grow a career in hospitality with a world-class
property.
This role plays an important part in our culture:
Service:
-Provide exceptional customer service by being engaging and taking
sincere interest
-Check guests in, ensuring proper credit is received, special
requests are noted and fulfilled, and accurate information is
established
-You will assist guests with sending and receiving faxes, packages
and mail
Perseverance:
-Help to resolve problems through recovery when things aren't quite
right
Inclusion:
-You will be committed to the equitable treatment of all associates
and guests as well as equal access to opportunities and resources
for all, at every level of the organization.
Respect:
-You will value everyone's contribution to the team, and we will
value your contribution as a key part of our success
Innovation:
- You will look for ways to become an expert on the local area,
being able to answer inquires pertaining to hotel services,
registration, shopping, dining, and travel directions
Teamwork:
- As needed, fulfill all job responsibilities expected of Shuttle
Driver and Concierge Attendant
-Interact with hotel/resort staff in a professional manner,
assisting other departments with necessary information
What do we need from you to be successful in this role?
-High school diploma or equivalent
-Customer service is our top priority, consistently being awarded
JD Powers Customer service awards. Being on our team means you have
a strong desire to make an impact on other people
-This role interacts with guests and team members all day, they
must have excellent verbal and written communication skills and be
able to communicate with an outgoing and engaging personality.
-The hotel operates off a Property Management System and the front
desk agents work in that system all day long, someone with the
ability to pick up computer skills easily is necessary
-The front desk role is at the center of attention to all hotel
guests and requires someone to be able to stand for the duration of
the shift
-Hotels operate 24 hours a day, 7 days a week. Our teams must be
flexible with respect to working days, early mornings, evenings,
weekends, and holidays.
__________________________________________________
Atrium Hospitality provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a
todos los empleados y aplicantes de empleo y proh--be la
discriminaci--n y el acoso de cualquier tipo sin distinci--n de
raza, color, religi--n, edad, sexo, origen nacional, estado de
discapacidad, gen--tica, estado de veterano protegido, orientaci--n
sexual, g--nero de identidad o expresi--n, o cualquier otra
caracter--stica protegida por las leyes federales, estatales o
locales.
Esta pol--tica se aplica a todos los t--rminos y condiciones de
empleo, incluido el reclutamiento, la contrataci--n, la
colocaci--n, la promoci--n, la terminaci--n, el despido, el retiro,
la transferencia, las licencias, la compensaci--n y la
capacitaci--n.
Notice of candidate Privacy Rights:
http://https://atriumhospitality.com/privacy-policy/
Keywords: Bloomington-Normal Marriott Hotel & Conference Cen, Normal , Front Desk Associate - AYS, Other , Normal, Illinois
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