Technical Specialist

Company: HCL Tech
Location: Normal
Posted on: January 23, 2023

Job Description:

Job Description (Posting)Attached JD (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen CasesQualificationB.TechSkill (Primary)SAP (APPS)-SAP ECC Global Trade Service-SAPSCM Event Management (EM)

Keywords: HCL Tech, Normal , Technical Specialist, Other , Normal, Illinois

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