Technical Specialist
Company: HCL Tech
Location: Normal
Posted on: January 23, 2023
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Job Description:
Job Description (Posting)Attached JD (1.) To provide support for
on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket
volume and time (3.) To adhere to quality standards, regulatory
requirements and company policies (4.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts (5.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen CasesQualificationB.TechSkill
(Primary)SAP (APPS)-SAP ECC Global Trade Service-SAPSCM Event
Management (EM)
Keywords: HCL Tech, Normal , Technical Specialist, Other , Normal, Illinois
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