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Manufacturing Technical Support Engineer

Company: Rivian
Location: Normal
Posted on: January 23, 2023

Job Description:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.


* Act as the primary escalation point for all IT Manufacturing IT system related concerns
* Follow Site Reliability Engineering (SRE) principles
* Establish Service Level objectives, Service Level Agreements.
* Create and deploy proactive monitoring solutions using leading tools such as Dynatrace, Splunk and Grafana.
* Eliminate toil by identifying and eliminating repetitive work through automation. (scripting, system changes etc)
* Automate everything through InfraOps and DevOps practices including automation of server builds, print functions, andon deployments or any other product on the factory floor.

* Perform Active Directory administration for manufacturing systems.
* Perform Windows/Linix administrative tasks on core manufacturing IT systems
* Responsible for resolving all plant IT system incidents and lead resolution or all plant critical incidents.
* Work as a liaison between security, controls, networking, tooling or any other team (internal or external) when needed to restore service or deploy changes to plant floor systems.
* Reduce Mean Time to Repair (MTTR) on factory floor by creating and deploying optimized processes, training, automation and product fixes that eliminate issues, maximize uptime and improved responsiveness.
* Recommend and implement design changes to configure manufacturing systems that allow for the growth of factory expansions and ramp up to ensure system reliability.
* Work with plant commissioning teams to launch factory systems.
* Create and deploy workflows in tools such as slack, down time tracker, Pagerduty or Servicenow to optimize incident response to critical downtime issues.
* Work with 3rd party oems and suppliers to resolve incidents, patch and upgrade systems to meet business and security needs.
* Create and maintain training materials for tier 1-3 teams


* Individuals must have experience with complex automated manufacturing systems
* Active Directory administration experience
* Experience in Windows or Linux administration
* Experience with scripting languages such as powershell, ansible or other programing experience.
* Understanding of IT/OT architecture with knowledge of TCP/IP. XML, SOAP, REST, XML, CIP, Tagging, OPC and other relevant protocols.
* Knowledge of Docker Containers and Kubernetes.
* Foundational understanding of CI/CD pipeline
* Experience with GIT Lab or other repository.
* Experience with ITSM products and processes
* Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal communication skills.
* Strong organizational skills along with demonstrated ability to manage multiple tasks

* Knowledge of Rockwell MES is a plus.
* 1-3 years of experience in Manufacturing application support/development


College, university, or equivalent degree in Information Technology, Business,

Manufacturing, Industrial, Engineering or a related subject required.


Department: Information Technology

Location: Rivian Assembly Plant and Manufacturing HQ in Normal, Illinois

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Keywords: Rivian, Normal , Manufacturing Technical Support Engineer, Other , Normal, Illinois

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