Switchboard Operator - BMC Switchboard
Company: Carle Health
Posted on: January 26, 2023
The Switchboard Operators perform telecommunications tasks under
general supervision as a member of a team in operating computerized
communication systems for the Carle entity following established
policies and procedures. Respond, screen, and relay incoming and
outgoing long distance, local and inter-communication calls through
use of computerized communication systems to include, but not
limited to Amcom console. Receive, dispatch and document data to
teams in emergencies and/or life threatening situations including,
but not limited to, codes, Cath Lab, Interventional Radiology and
Home Services. Overhead page authorized personnel over PA system in
accordance with policy and in a clear, concise and professional
manner. Provide information regarding Carle to staff, and the
public reviewing sources as necessary including, but not limited
to, on-call schedules and non- confidential patient information.
Maintain and relay current listing of telephone and paging numbers
incorporating changes and new assignments as they occur. Assist in
the training of new Switchboard Operators as directed. Perform
other related duties incidental to the work described herein.
Two (2) General - Entry-level/ General. Two (2) years previous
public contact position required.
- Completion of a medical terminology course
SKILLS AND KNOWLEDGE
Excellent listening/communication skills, interpersonal skills and
telephone etiquette required so as to communicate effectively with
all internal and external customers. Must have the ability to
handle a large volume of calls while prioritizing response to
caller requests and emergency procedures. This may require multiple
tasks concurrently with excellent attention to detail. Proficiency
with computer applications including but not limited to Microsoft
applications. Must maintain a positive attitude and work
collaboratively with all internal staff and departments in the
organization and able to articulate concerns in a professional
manner. Must demonstrate the ability to adopt and implement change
and function in instances where decisions are not always apparent.
Must be self-motivated, dependable, and observe a high standard of
- Answer all incoming telephone calls in a pleasant, professional
manner. Demonstrates a broad knowledge of the Carle organization
and uses multiple resources to analyze and identify customer's
needs and determines how to assist each caller in the appropriate
- Monitors facility alarm panels including but not limited to
generator alarm panels, med/gas alarm panels, fire alarm panel, and
code blue alarm systems. Responsible for notification and
communication of alarms to identified staff via phone call or
- Act as an after hours answering service for multiple
departments within the Carle organization, including but not
limited to Home Health Services. Responsible for communicating and
documenting information in a timely manner.
- Escalate calls to providers or hospital leadership, as
- Ensure the department has complete and accurate on-call
information for the entire organization. Makes updates to on-call
schedules and providers availability as requested, in a timely
manner and as indicated by policies.
- Responsible for communicating emergency information in a timely
manner and reporting possible delays in patient care.
- Accountable for completion of reporting/project tasks as they
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class. Carle Health
participates in E-Verify and may provide the Social Security
Administration and, if necessary, the Department of Homeland
Security with information from each new employee's Form I-9 to
confirm work authorization. - For more information:
Effective September 20, 2021, the COVID 19 vaccine is required for
all new Carle Health team members. Requests for medical or
religious exemption will be permitted.
Keywords: Carle Health, Normal , Switchboard Operator - BMC Switchboard, Other , Normal, Illinois
Didn't find what you're looking for? Search again!