Clinic Front Office Representative
Company: CARLE
Location: Normal
Posted on: March 17, 2023
Job Description:
Responsible for the check-in and registration of all emergency
room patients. Responsible for obtaining registration information,
insurance information and verification, and authorizations from new
and established patients. Responsible for screening, scheduling and
directing patients to appropriate providers and services. Conveys a
positive image of Carle and providers information to patients to
fully utilize and benefit from Carle services both on the telephone
and face-to-face along with ensuring the needs of patients are met.
Checks patients in upon their arrival for scheduled appointments
and facilitates up-front collection of co-payments.
- Accurately and efficiently completes registration for new and
existing patients.
- Checks patients in upon their arrival for scheduled
appointments.
- Performs tasks related to cash drawer management including
co-pay collections.
- Understands computer applications common to the desk
areas.
- Receives all incoming telephone calls.
- Demonstrates customer service excellence in accordance to Carle
policy.
- Adheres to and enforces Carle policies and procedures.
- Acts as a patient advocate at all times.
- Attends meetings to enhance knowledge.
- Performs all other duties as assigned.
- Adheres to and enforces Carle Foundation Administrative and
Departmental policies and procedures.
- Demonstrates competency in all aspects of the Patient Services
Representative role. This may include ordering clerical supplies,
recall entry, multiple appointment scheduling and the
responsibility of a physician's schedule.
- Participates in project planning for department and performs
specialized tasks consistently. Suggests ways to improve
processes.
- Other duties as assigned.
- Participates in project planning for department and performs
specialized tasks consistently. Suggests ways to improve
processes.
- Participation on committees and subcommittees including
departmental work groups, cross departmental teams, etc.
- Accurately and efficiently completes registration for new and
existing patients.
- Checks patients in upon their arrival for scheduled
appointments.
- Receives all incoming telephone calls.
- Understands computer applications common to the desk
areas.
Keywords: CARLE, Normal , Clinic Front Office Representative, Other , Normal, Illinois
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