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Desktop Support Technician

Company: Motion Recruitment Partners
Location: Normal
Posted on: January 15, 2022

Job Description:

Contract - $35/hr - Normal,ILOur client, an electric vehicle manufacturer, is actively looking for a Desktop Support Technician to join their team in Normal, IL! This role is currently onsite so local candidates are required.***This is a 6 month initial contract with the opportunity to extend or convert*** Responsibilities + Desktop Imaging-New Machine setup, PC refreshes, and Hardware replacements+ Provide Level 2 IT support for all employees (onsite and remote): Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobile phones/tablets)+ Provide occasional Level 1 support during high-demand period (incidents/outages, enterprise-wide deployments, etc.)+ Diagnosis and resolution of computer hardware, software, and network issues for executives and VIP users+ Initial troubleshooting of network issues-Port testing, bandwidth monitoring, shared drive issues, etc.+ Incident management-Respond, track, resolve, and report on assigned tickets as per SLAs and KPIs+ Track IT assets and follow inventory management guidelines+ Provide after-hours support as per the business demand (users traveling, users in different timezones, etc.) Desired Skills & Experience + Bachelor's degree or Professional training/certifications that are relevant to IT/Technical Support+ 5+ years of experience in a Desktop Support role+ Support experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, VDIs, DNS, Active Directory, file and printing services, and shared drives+ Experience with Wired/Wireless networks, VPNs, Collaboration tools (chat and video conferencing), A/V devise, and conference room systems+ Experience with deploying, updating, optimizing and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging: ConfigMgr, Microsoft Intune, Jamf (Casper), etc.+ Familiarity with standard helpdesk ticketing tools (ServiceNow, Jira) The Offer + Competitive Pay: Up to $35.71/hr, DOE+ Contract Duration: 6 month initial contractYou will receive the following benefits:+ Medical & Dental Insurance+ Health Savings Account (HSA)+ 401(k)+ Paid Sick Time Leave+ Pre-tax Commuter BenefitApplicants must be currently authorized to work in the United States on a full-time basis now and in the future.

Keywords: Motion Recruitment Partners, Normal , Desktop Support Technician, Professions , Normal, Illinois

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