Transportation Operations Supervisor
Company: First Student
Location: Normal
Posted on: May 13, 2022
Job Description:
Operations SupervisorFirst things -First: Who are we? -Twice the
size of our next largest competitor, -First Student -is the leading
school transportation solutions provider in North America. Every
day, we complete 5 million student journeys, moving more passengers
than all U.S. airlines combined. With a team of highly trained
drivers and the industry's strongest safety record, First Student
delivers reliable, quality services including full-service
transportation and management, special-needs transportation, route
optimization and scheduling, maintenance, and charter services for
1,100 school district contracts. -About the Position -The
Operations Supervisor is in charge of all day-to-day field
operations. This includes the field direction and guidance of all
staff to maintain high levels of customer service and efficiency in
a safe manner. The Ops. Supervisor is responsible for driver
check-in processes, assignments of work, and mandatory overtime
assignments if needed.
- Communicates job requirements and responsibilities to
drivers
- Day to day counseling and evaluation reports to local
management
- Ensures drivers are performing assigned duties correctly and
safely and that they meet all job-related specifications
- Investigates incidents and accidents including on-the-scene
accidents and assist drivers in preparing accident reports, OHSA
reports, and any other safety-related documentation as
required
- Liaises with both clients and drivers/the organization re
customer service issues and responds professionally to customer
inquiries/comments
- Evaluates and monitors driver safety and performance as well as
compliance with legal employment/labor policy matters.
- Assists with the Driver recruitment process
- Prepares operational reports/schedules and maintains accurate
daily records of operations
- May also be required to conduct road checks, routing, training,
and other relevant tasks as required
- Meets with all driver qualifications at location
- Obtains CDL to operate vehicles at the location, maintains that
license, and drives periodically
- Any additional related tasks/duties as assignedQualifications -
- Supervisory capability with a diverse workforce
- Proficiency using MS Office products including MS Excel and MS
Word and Windows-based programs
- Excellent written and verbal communication skills
- Proficient with basic math skills
- Previous transportation knowledge, an asset
- Ability to multitask and work independently in a
fast-paced/high energy environment
- Exceptional customer service, problem-solving, decision making,
critical thinking abilities -First for a ReasonBenefits -We offer
competitive compensation and benefits (which vary based on role,
location, and business), including physical and mental health
initiatives, medical/dental/vision, 401(k), and paid
holiday/vacation. -Diversity & Inclusion -Because we're stronger
together, we aspire to have a culture where all people are First.
We're committed to providing an inclusive and diverse working
environment for everyone every day. -Professional Advancement
-Start here. Go far. -We believe in promoting from within, -which
-means tremendous opportunities for you, thanks to our strong
presence across North America. In addition, our 18-month Aspiring
Manager Program prepares future leaders at -First Transit.
-Extensive Training -Build skills and knowledge in such areas as
safety and security, injury prevention, technology and equipment,
and job efficiency. -Community Service & Impact -Go where
opportunity meets community. Our customers are at the heart of
everything we do. As the face of First Transit and First Vehicle
Services in your community, you'll have a positive impact on
others. -About First -America -First is the -largest passenger
transportation company in North America, we provide -passenger
transport -and maintenance services to municipalities, school
districts, and the -general public -in the U.S. and Canada. Our 4.8
billion operation is headquartered in Cincinnati, OH, and employs
more than 96,000 employees at 1,200 locations in 38 states and 7
Canadian provinces. - -Apply today and get your career on the road
with First! -We aspire to have a culture where all people are
First. We strive to attract and retain a diverse workforce
therefore all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
veteran status. First is also committed to providing a drug-free
workplace. For candidates applying to positions in San Francisco or
Los Angeles California, First will consider for employment
qualified applicants with criminal histories consistent with the
requirements of the San Francisco Fair Chance Ordinance or Los
Angeles Fair Chance Ordinance. First is an equal opportunity
employer and by doing so we will sustain and promote an inclusive
culture that supports future growth for all.
Keywords: First Student, Normal , Transportation Operations Supervisor, Professions , Normal, Illinois
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