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Desktop Support Technician

Company: Belcan
Location: Normal
Posted on: August 5, 2022

Job Description:

Desktop Support TechnicianJob Number: 324923Category: Help Desk / SupportDescription: #NowHiring #DesktopSupportTechnicianJob Title: Desktop Support TechnicianContract: 4 Months, potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.A Desktop Support Technician Job in Normal, IL is currently available through Belcan. In this role you will Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.). If you are interested in this role, Apply Today!Job Description:This is what you"ll do:* Desktop imaging - New machine setup, PC refreshes, and Hardware replacements* Provide Level 2 IT Support for all employees (onsite and remote) - Technology and Applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)* Provide occasional level 1 technology support during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)* Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users* Initial troubleshooting of the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc.* Incident Management - Responding, tracking, resolving, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI)* Provide the second line of defense for end-user computing support within IT* Provide after-hours support as per the business demand - Travelling users in different time zones and other IT Infrastructure changes* Track IT assets and follow the inventory management guidelines - Desktops, Laptops, Tablets, and other peripheral equipment* Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination* Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software* Develop positive relationships with the business and other functions at all levels* Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users* Look to improve all aspects of the Desktop Support functions continuallyThis is what you"ll need:* At least 6-8 years (or relative) in a Desktop Support role, where you learned the nuances of IT Support* Bachelor"s degree or Professional training/certifications related to areas of responsibilities* Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools* Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.* Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives* Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)* Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs* Tech Savvy - Ability and passion for learning new technology and tools* Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time* Prioritization Skills - The ability to analyze support requests and prioritize them based on impact* Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication * Ability to articulate technical solutions to non-technical users in simple and easy to understand termsLocation: Normal, ILZip Code: 61761Keyword"s: #Normaljobs; #DesktopSupportTechnicianjobs;Start Date: Right Away#ZRBelcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers" better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.Location: Normal , ILMinimum Experience (yrs): 6+Required Education: Not SpecifiedBenefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=324923) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position.*Logged in members may also add jobs to their job cart

Keywords: Belcan, Normal , Desktop Support Technician, Professions , Normal, Illinois

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