Field Service Technician II - Bloomington, IL
Company: Xerox Corporation
Location: Normal
Posted on: March 16, 2023
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Job Description:
General information
City:
Bloomington, Normal
State/Province:
Illinois
Country:
United States
Department:
Technical Customer Services
Date:
Thursday, November 10, 2022
Working time:
Full-time
Ref#:
20020921
Job Level:
Individual Contributor
Job Type:
Experienced
Job Field:
Technical Customer Services
Seniority Level:
Entry Level
Description & Requirements
About Xerox Holdings Corporation For more than 100 years, Xerox has
continually redefined the workplace experience. Harnessing our
leadership position in office and production print technology,
we've expanded into software and services to sustainably power
today's workforce. From the office to industrial environments, our
differentiated business solutions and financial services are
designed to make every day work better for clients - no matter
where that work is being done. Today, Xerox scientists and
engineers are continuing our legacy of innovation with disruptive
technologies in digital transformation, augmented reality, robotic
process automation, additive manufacturing, Industrial Internet of
Things and cleantech. Learn more at www.xerox.com and explore our
commitment to diversity and inclusion. We're an industry leader
that's rapidly growing our Technical Services division and have an
immediate need for professional onsite service technicians to
delight our customers.
Primary Responsibilities: Offer outstanding service to our clients.
Manage call resolve issues in accordance with customers Service
Level Agreement (SLA) in order to manage customer relations and
optimize customer satisfactionUse electro-mechanical skills to
repair devices.Xerox provides training by certified instructors, as
well as online and in-house training. A good foundation of
electrical and mechanical knowledge will help you learn our
industry quicklyTake responsibility for customer satisfaction by
serving as the primary customer contact and providing all
maintenance, production, and supply inventories of assigned
equipment Provide appropriate communication, support, and interface
to on-site client base as to equipment status and availability and
engaging the support of other Xerox personnel as required. Deliver
customer training on assigned products to improve end user
knowledge of equipment functionality Skills and Qualifications:
Additional Benefits:
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Keywords: Xerox Corporation, Normal , Field Service Technician II - Bloomington, IL, Professions , Normal, Illinois
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