NormalRecruiter
the smart solution for Normal jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Normal
Posted on: April 4, 2019

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLsasha on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Normal , Inbound Travel Consultant, Professions , Normal, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A License Over The Road Truck Driver - Apply now!
Description: J.B. Hunt is now hiring CDL-A truck drivers into our Dedicated fleet Service a single customer and enjoy consistent time off, 5 days off after 25 days out. ul
Company: JB Hunt
Location: Tinley Park
Posted on: 04/25/2019

Flatbed Company Driver
Description: Flatbed Driver Benefits br br 1200 Guaranteed Weekly Pay br 0.50 Monthly Performance Bonus br 1,000 Sign-on bonus br Home Every Other Week br Predictable Lanes and Consistent (more...)
Company: Paul Transportation
Location: Tinley Park
Posted on: 04/25/2019

Truck Driver- OTR Company Driver (CDLA) (Tinley Park)
Description: WE RUN A LOT OF TEXAS TEXAS TEXAS WE'VE GOT THE FREIGHT....YOU GET THE MILES DO YOU LIKE TO RUN TEXAS WE'VE GOT TRAILER LOADS FULL OF FREIGHT JUST WAITING FOR YOU TO TAKE THEM TO TEXAS STARTING (more...)
Company: Dick Lavy Trucking
Location: Tinley Park
Posted on: 04/25/2019


CDL-A Lease Purchase Truck Driver - NO MONEY DOWN & NO CREDIT CHECKS
Description: Lease Purchase CDL-A Truck Drivers: Ask About Our Triple Play Program br Becoming your own boss has never been easier. br The Risinger Lease Purchase Program puts CDL-A Truck Drivers behind the
Company: Risinger Transportation
Location: Tinley Park
Posted on: 04/25/2019

Owner Operator - Dry Van (Tinley Park)
Description: We're looking for OTR owner operators to run dry van freight out of our terminal in Oklahoma City to our customers throughout the upper Midwest Michigan, Ohio, Indiana, Illinois as well as through the (more...)
Company: stevens trucking
Location: Tinley Park
Posted on: 04/25/2019

Flatbed Company Driver - $1,000 Sign-On Bonus!
Description: Flatbed Driver Benefits br br 1200 Guaranteed Weekly Pay br 0.50 Monthly Performance Bonus br 1,000 Sign-on bonus br Home Every Other Week br Predictable Lanes and Consistent (more...)
Company: Paul Transportation
Location: Tinley Park
Posted on: 04/25/2019

Owner Operator - Dry Van (Normal)
Description: We're looking for OTR owner operators to run dry van freight out of our terminal in Oklahoma City to our customers throughout the upper Midwest Michigan, Ohio, Indiana, Illinois as well as through
Company: stevens trucking
Location: Normal
Posted on: 04/25/2019

Owner Operator - Dry Van (Bloomington)
Description: We're looking for OTR owner operators to run dry van freight out of our terminal in Oklahoma City to our customers throughout the upper Midwest Michigan, Ohio, Indiana, Illinois as well as through the (more...)
Company: stevens trucking
Location: Bloomington
Posted on: 04/25/2019

Facilities Maintenance Technician-HVAC
Description: As a Facilities Maintenance Technician with Panduit you will be working with a world-class organization's headquarters' in a class A building. The job will allow you to have a broad range of responsibilities (more...)
Company: Panduit
Location: Tinley Park
Posted on: 04/25/2019

Company Driver
Description: Flatbed Driver Benefits br br 1200 Guaranteed Weekly Pay br 0.50 Monthly Performance Bonus br 1,000 Sign-on bonus br Home Every Other Week br Predictable Lanes and Consistent (more...)
Company: Paul Transportation
Location: Tinley Park
Posted on: 04/25/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Normal RSS job feeds