Sales & Events Manager
Company: Bloomington-Normal Marriott Hotel & Conference Cen
Location: Normal
Posted on: November 12, 2021
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Job Description:
Hotel:
Normal Marriott
Job Description
Profile:
Telecommute: No
Bonus Eligible: Yes
Direct Reports: No
Reports To: Director, Sales and Events
Primary Purpose:
The primary purpose of the Sales & Event Service Manager (SESM) is
to function as the client liaison with the hotel operations team to
execute successful events by detailing group and events sales
bookings that maximize revenues and create up-sell
opportunities.
Work Performed:
The Sales & Event Service Manager will be tasked with the following
duties, responsibilities, and assignments:
-Complete, review, and distribute Banquet Event Orders (BEOs).
-Offer upgrade options to the client, collect the contracted
deposit(s) and obtain their client's signature(s) on the BEOs.
-Communicate group details and changes to all hotel departments.
Coordinate the client's needs and activities to ensure customer's
expectations are met, and the property operates efficiently.
-In collaboration with the GM and DSE, conduct pre-convention
meetings with client and hotel staff as needed, to ensure each
event is positioned to meet the client's expectations, and
post-convention meetings to gather feedback to recognize key
associates, understand where improvements might be needed, and to
inform the client that they will be receiving a satisfaction
survey.
-Monitor guest room block and blocked event space to ensure group
is meeting their contractual obligations. Initiate release of
unused guestrooms and event space on cut-off date to allow re-sale
of these rooms.
-Communicate with the client if there is a risk of attrition
charges due to low pickup.
-Oversee and administer the payment process to include securing
payment of invoices and ensuring the accuracy of the entire process
as it relates to clients' payment as stipulated in the sales
contract.
-Maintain booking activities in Hotel Sales & Catering software
system to include documenting accurate communication between the
client, hotel staff, and the accounting department.
-Assist the Director of Sales & Events with sales duties as needed
including but not limited to site tours, selling catering events,
etc.
-Ensure group clients can make reservations and count on the hotel
for accurate and timely billing by completing the following tasks:
build group masters in the brand system, set up billing and routing
in the brand system, follow up with client on rooming lists and
enter the names in the PMS, submit commission payments through the
brand commission processing system, issue brand loyalty meeting
planner points to the group organizer, review group no shows and
work with the front office to determine appropriate next steps,
review VIP group reservations and confirm they are blocked in the
correct room types.
-Participate in the Group Scrub Meeting; and
-Any and all other duties as required
Qualifications:
Required Prior Experience:
Minimum two (2) years of Event Sales experience or two (2) years in
hotel Event Services, Banquet, Group Sales or an equivalent
combination of education and
experience.
Preferred Prior Experience:
Prior experience with the Group, and/or Social Event market
segments
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor's degree in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major
Preferred Licenses/ Certification:
Certified Meeting Professional (CMP)
Required Technology:
Proficient in Microsoft Office
Preferred Technology:
Demonstrated experience with industry specific sales and catering
programs including Microsoft Office, Delphi.fdc, and/or CI/TY,
particularly in detailing
Banquet Event Orders (BEOs)
Travel:
Less than 20% travel requirement
Must possess a valid driver's license and reliable transportation
and the ability to be available at off property meetings and
events with minimal notice.
Physical:
Up to 8+ hours sitting at a desk and computer work
Other:
Excellent written and oral communication skills.
Competencies:
(38) ORGANIZATIONAL AGILITY
Knowledgeable about how organizations work; knows how to get things
done both through formal channels and the informal network;
understands the origin and reasoning behind key policies,
practices, and procedures; understands the cultures of
organizations.
(37) NEGOTIATING
Can negotiate skillfully in tough situations with both internal and
external groups; can settle differences with minimum noise; can win
concessions without damaging relationships, can be both direct and
forceful as well as diplomatic; gains trust quickly of other
parties to the negotiations; has a good sense of timing.
(15) CUSTOMER FOCUS
Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first-hand customer
information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective
relationships with customers and gains their trust and respect.
In addition to competitive compensation packages, Atrium
Hospitality offers competitive benefits packages; 401k; tuition
reimbursement; commissions for referred and booked hotel business;
as well as discounted rates at any of our hotels for associates,
their immediate family members and friends. Our associates and
leaders are driven everyday to make Atrium Hospitality a great
place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con
discapacidad y veteranos
Keywords: Bloomington-Normal Marriott Hotel & Conference Cen, Normal , Sales & Events Manager, Sales , Normal, Illinois
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