Sales & Event Service Manager
Company: Bloomington-Normal Marriott Hotel & Conference Cen
Posted on: November 19, 2022
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan to include an option for Daily Pay,
401k Plans, Medical Insurance, Travel Discounts and other benefits
and perks so that you can offer your best to our guests. Plus, we
make sure you can grow your career the way you want to through
Internship programs, training and development and over 80 hotels
that offer incredible opportunities for career driven
Sales & Event Service Manager
Grow your career in hospitality with Marriott Hotel and Conference
Center located in Normal, Illinois! It is our pleasure and
commitment to foster an environment of mutual respect, inclusion of
all cultures, collaborative teamwork, and create a sense of
belonging for all associates. We strive to be better today than we
were yesterday through our perseverance. We encourage innovation by
listening to our associates. We are sincerely passionate about
creating a lasting and memorable associate experience, each and
Come Join Our Team!
The Sales & Event Service Manager (SESM) is to function as the
client liaison with the hotel operations team to execute successful
events by detailing group and events sales bookings that maximize
revenues and create up-sell opportunities.
What You Will Do:
The Sales & Event Service Manager will be tasked with the following
duties, responsibilities, and assignments:
-Complete, review, and distribute Banquet Event Orders (BEOs).
-Offer upgrade options to the client, collect the contracted
deposit(s) and obtain their client's signature(s) on the BEOs.
-Communicate group details and changes to all hotel departments.
Coordinate the client's needs and activities to ensure customer's
expectations are met, and the property operates efficiently.
-In collaboration with the GM and DSE, conduct pre-convention
meetings with client and hotel staff as needed, to ensure each
event is positioned to meet the client's expectations, and
post-convention meetings to gather feedback to recognize key
associates, understand where improvements might be needed, and to
inform the client that they will be receiving a satisfaction
-Monitor guest room block and blocked event space to ensure group
is meeting their contractual obligations. Initiate release of
unused guestrooms and event space on cut-off date to allow re-sale
of these rooms.
-Communicate with the client if there is a risk of attrition
charges due to low pickup.
-Oversee and administer the payment process to include securing
payment of invoices and ensuring the accuracy of the entire process
as it relates to clients' payment as stipulated in the sales
-Maintain booking activities in Hotel Sales & Catering software
system to include documenting accurate communication between the
client, hotel staff, and the accounting department.
-Assist the Director of Sales & Events with sales duties as needed
including but not limited to site tours, selling catering events,
-Ensure group clients can make reservations and count on the hotel
for accurate and timely billing by completing the following tasks:
build group masters in the brand system, set up billing and routing
in the brand system, follow up with client on rooming lists and
enter the names in the PMS, submit commission payments through the
brand commission processing system, issue brand loyalty meeting
planner points to the group organizer, review group no shows and
work with the front office to determine appropriate next steps,
review VIP group reservations and confirm they are blocked in the
correct room types.
-Participate in the Group Scrub Meeting; and
-Any and all other duties as required
Bring Your Experience:
Minimum two (2) years of Event Sales experience or two (2) years in
hotel Event Services, Banquet, Group Sales or an equivalent
combination of education and
Prior experience with the Group, and/or Social Event market
High school diploma or equivalent
Bachelor's degree in Business
Administration, Marketing, Hotel and Restaurant Management, or
Preferred Licenses/ Certification:
Certified Meeting Professional (CMP)
Proficient in Microsoft Office
Demonstrated experience with industry specific sales and catering
programs including Microsoft Office, Delphi.fdc, and/or CI/TY,
particularly in detailing
Banquet Event Orders (BEOs)
Less than 20% travel requirement
Must possess a valid driver's license and reliable transportation
and the ability to be available at off property meetings and
events with minimal notice.
Up to 8+ hours sitting at a desk and computer work
Excellent written and oral communication skills.
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con
discapacidad y veteranos
Keywords: Bloomington-Normal Marriott Hotel & Conference Cen, Normal , Sales & Event Service Manager, Sales , Normal, Illinois
Didn't find what you're looking for? Search again!