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Sr. Sales Consultant, Full Time (Normal)

Company: Comcast
Location: Normal
Posted on: December 28, 2018

Job Description:

Employer brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Employer.Xfinity Retail Store Summary:Our XFINITY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiencesPosition SummaryBeing the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.Product & service offerings include:XFINITY TVXFINITY InternetXFINITY VoiceXFINITY HomeXFINITY MobileCore ResponsibilitiesProvide superior customer service with all customer interactions.Deep understanding of XFINITY products and services; effectively inform and educate customers.Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.Understand XFINITY products capabilities and how they outperform the competition.Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Employer mobile requirements.Position devices, mobile devices and 3rd party accessories as part of core product offering.Set high standard by meeting or exceeding sales & customer satisfaction goals.Support store operations including inventory, equipment transactions and payment activity.Thrive in a fast paced, high-energy, rapidly changing environment.Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.Complies with all operational policies and procedures and Employer code of conductCompletes all courses in the training curriculum.Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.Requires travel throughout the store to greet and direct customers, perform product demo at various stations.Drop-off and pick-up equipment for customers back of house.Other duties and responsibilities as assigned.Key QualificationsHigh School Degree or EquivalentGenerally requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experienceMust enjoy interacting with peopleCommitted to providing world class customer experienceWarm & engaging-ability to develop rapport quicklyPositive, "I can help you with that" attitudeGenuinely curious about customer needsSolution orientatedStrong communication skillsConsultative selling approachPassion for technologyDesire to learnAbility to excel in dynamic environmentEmployer is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Normal , Sr. Sales Consultant, Full Time (Normal), Sales , Normal, Illinois

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