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Ticket Sales Specialist

Company: Illinois State University
Location: Normal
Posted on: July 3, 2019

Job Description:

Request/Posting Number 0712191 Classification Title Ticket Sales Specialist Working Title Assistant Director of Tickets Job Class 000068 Type of Position Civil Service Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100 Representation: Non-Union Department Intercollegiate Athletics - 07130000 Job Category Staff General Summary Assist all activities of the Athletic Ticket Office. Assist in marketing efforts of single game, season tickets, and group ticket sales. Work in conjunction with development officers to maximize season ticket sales and donor contributions; maintain ticket sales records in the Paciolan System; oversee the Athletic Ticket Office for Illinois High School Association State championship events; schedule and supervise office staff for assigned events; provide superior customer relations; uphold an integrity-driven and customer-centric sales culture; take an active role in building a personal customer-base. Maintaining compliance with the rules and regulations of the University, the NCAA, the Missouri Valley Conference and the Missouri Valley Football Conference is imperative. Frequent evening, weekend and holiday hours will be required. Additional Information: Required Qualifications 1. High school graduation or equivalent. 2. Two (2) years of ticket office or customer service experience that included cash handling and reconciliation. 3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Desired Qualifications: 1. Bachelor's Degree in Athletic Administration or related field. 2. Master's Degree 3. Minimum of 1-3 years' experience with Paciolan Systems, Inc. Software 4. Education and/or experience in accounting and/or business with the ability to apply such knowledge to the day-to-day ticket office activities with both, understanding and a high degree of accuracy. 5. Minimum of 1 - 3 years' experience in intercollegiate athletics ticketing with an emphasis in the revenue generation function of an athletic department. 6. Knowledge of NCAA rules and regulations regarding ticketing procedures. Necessary Licenses/Certifications/Degrees Hiring Rate/Range $15.20-$19.76 per hour Stipend: Work Hours Monday-Friday 8:30-5:00, with regular night, weekend and occasional holiday hours required based on events Proposed Starting Date: July 2019 Posting date 06-26-2019 Closing date 07-07-2019 Special Instructions to Applicants For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Please prepare and upload in advance a resume, cover letter and at least 3 professional references with phone numbers. Other documentation such as transcripts and DD214 paperwork (if applicable) must be uploaded, faxed, mailed, or delivered to Human Resources prior to the examination or provided at the time of testing in order to receive the maximum eligible points: Fax: 309.438.7421, Attn: Brandy O'Grady Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status. You may print a copy of your application or resume and bring it to the examination with you as a reference. Illinois State University is an Equal Opportunity Employer. Minority/Female/Disability/Veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity, Ethics, and Access at 309-438-3383. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311. Contact Information Brandy O'Grady Human Resources blogradilstu.edu 309-438-8317 Departmental Homepage www.goredbirds.collegesports.com Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting". Resume/C.V. Cover Letter Reference List Optional Applicant Documents Certification of Retirement Annuity (required for SURS annuitants only) Transcript 1 Transcript 2 Civil Service Test 0068-Ticket Sales Specialist Physical Requirements: Must be able to complete the following with or without a reasonable accommodation: 1. Ability to effectively communicate on a daily basis. 2. Ability to conduct or attend meetings in various locations across campus. 3. Ability to work consistently long hours and to cope with potentially stressful situations. 4. Ability to make rational decisions at a moment's notice. Quicklink www.jobs.ilstu.edu/applicants/Central?quickFind77764

Keywords: Illinois State University, Normal , Ticket Sales Specialist, Sales , Normal, Illinois

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