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Bank Customer Service Rep

Company: State Farm Mutual Automobile Insurance Company
Location: Bloomington
Posted on: October 15, 2019

Job Description:

A Day In The Life Of A Bank Customer Service Rep

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. We are seeking detail oriented, customer service focused, and reliable Talent to join our Bank Customer Service Team! Our Representatives provide direct live support to customers and agents in an originations or servicing environment. You will be responsible for fielding all inbound telephone, in language service, and support requests from customers, agents, agent team members, internal business partners, and third party callers with future opportunities to compete for positions that handle specialty and tax qualified products and live chat and e-mail. The ideal candidate will enjoy a fast paced work environment while maintaining flexibility, as assigned tasks may be ever changing. We work in an open cubical space, using dual monitors while speaking with multiple customers daily. If you enjoy providing a remarkable customer experience in a structured, team environment, this is the position for you! You are our virtual bank teller!

Office Location: State Farm Corporate South, P-Security Building, 2102 E. Hamilton Road, Bloomington, IL

We Are Looking for Candidates With

Excellent verbal and written skills

Ability to use multiple computer programs at one time while assisting our customers

Strong Technical expertise with decision making & judgment skills

Propensity to remain positive and stay engaged about the work

Customer service experience preferred

Last day to apply is 11/1/19!

What You Can Expect

Pay Rate: $16.25/Hour

Hours of Operation: Monday through Friday from 6:00am-9:00pm (CST) and Saturday/Sunday 8:00am-6:00pm (CST)

- Closed on Sundays in our Tempe, AZ location.

Anticipated Start Date: December 2nd, 2019

Training Details: 4-6 weeks of full-time training; M-F 8:00am-4:30pm

Post Training: May be required to work overtime and may work a non-traditional schedule including weekends, evenings, overnights, and/or holidays.

Incumbency: Subject to a 12 month incumbency period in this role before applying for other opportunities within the company.

Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process.

What's In It For You

Competitive Benefits, Pay and Bonus Potential

Volunteer opportunities: Get involved and give back to the community!

Tuition Reimbursement: We support opportunities for you to learn and grow!

A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!

Competitive paid time off accrued every pay period

401k Plan and FULLY FUNDED PENSION: Yes, both.

Free covered garage parking

We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!

Learn more about our benefits at State Farm Careers!

We are not just offering a job but a meaningful career! We're here to help life go right?

Come join our passionate team!

#LI-LF1

PM18 PI114351223

Keywords: State Farm Mutual Automobile Insurance Company, Normal , Bank Customer Service Rep, Sales , Bloomington, Illinois

Click here to apply!

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